Contact information
Get in touch
| info@scarlettvapes.co.uk | |
| Phone | +44 20 8616 9699 |
| Trading address | 75 Beckenham Road Beckenham BR3 4PT United Kingdom |
Customer service hours
Our team is available to respond to enquiries Monday to Saturday, 10:00 AM to 7:00 PM (UK time). Emails received outside these hours will be answered the next working day.
Response times
- Email enquiries: within 24 working hours
- Order-related queries: same working day where possible
- Returns and refunds: processed within 10 working days of receipt — see our Return & Refund Policy
Company information
Scarlett Vapes is a trading name of:
| Registered company name | Scarlett Vapes Limited |
|---|---|
| Company registration number | 12302511 |
| Place of registration | Registered in England and Wales |
| Registered office | 75 Beckenham Road, Beckenham, BR3 4PT, United Kingdom |
This information is published in compliance with the Companies Act 2006 and the Companies (Trading Disclosures) Regulations 2008.
Returns address
If you need to return an item, please contact us first at info@scarlettvapes.co.uk to obtain return authorisation. Returns should then be sent to:
Returns — Scarlett Vapes Ltd
75 Beckenham Road
Beckenham
BR3 4PT
United Kingdom
Please refer to our Return & Refund Policy before sending any items back.
Complaints
We take all customer concerns seriously and aim to resolve any complaints fairly and promptly. If you have a complaint, please contact us at info@scarlettvapes.co.uk with the subject line "Complaint" and we will acknowledge your message within 2 working days and provide a full response within 10 working days.
Press and media
For press, media or wholesale enquiries, please email info@scarlettvapes.co.uk with "Press" or "Wholesale" in the subject line.