Terms of Service

Overview

This website is operated by Scarlett Vapes Limited ("Scarlett Vapes", "we", "us", or "our"). These Terms of Service govern your use of our website and any purchases made through it. By accessing or using the site, you agree to be bound by these Terms. If you do not agree, please do not use the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services to you.

We reserve the right to update these Terms at any time by posting changes on this page. Your continued use of the site following any changes constitutes acceptance of those changes.

Section 1 — Eligibility and Age Verification

You must be at least 18 years of age to use this site or purchase any product from Scarlett Vapes.

By accessing this site or placing an order, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to enter into a binding contract
• The information you provide (including your date of birth) is true, accurate, and complete

To enforce age restrictions, we operate the following verification procedures:

• An age verification gateway on entry to the website requiring confirmation of date of birth
• Age verification checks at checkout
• Age verification on delivery — our couriers may request valid photo ID before releasing the parcel

It is a criminal offence under the Children and Families Act 2014 to purchase nicotine-containing products on behalf of a person under 18, or to misrepresent your age in order to purchase such products. We reserve the right to refuse service or cancel any order where we have reason to believe the customer is under 18 or is purchasing on behalf of someone under 18.

You agree not to resell or supply our products to any person under 18.

Section 2 — Nicotine, Health Warnings and Product Information

Our products are intended for use only by existing adult smokers (18+) as an alternative to tobacco products. They are not suitable for use by:

• Persons under 18 years of age
• Non-smokers
• Pregnant or breastfeeding women
• Persons with heart conditions, high blood pressure, diabetes, or other medical conditions
• Persons taking medication for depression, asthma, or other respiratory conditions
• Persons with known sensitivity to nicotine, propylene glycol, or vegetable glycerine

If you are unsure whether vaping is suitable for you, please consult your GP before use.

Smoking cessation: Our products are general consumer products and are not licensed medicinal products. We make no claims that our products help to quit smoking or have any therapeutic benefit. If you are seeking help to stop smoking, we recommend visiting nhs.uk/better-health/quit-smoking or speaking to your GP.

Compliance: All products sold by Scarlett Vapes comply with the UK Tobacco and Related Products Regulations 2016 and, where required, are notified to the Medicines and Healthcare products Regulatory Agency (MHRA).

Safety: Always store products and e-liquids out of the reach of children and pets. E-liquids contain nicotine and may be harmful or fatal if swallowed. In the event of accidental ingestion, contact NHS 111 or your nearest A&E immediately.

Section 3 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding contracts under the laws of England and Wales.

You may not use our products for any unlawful or unauthorised purpose, nor may you, in your use of the Service, violate any laws applicable in your jurisdiction (including but not limited to copyright laws and laws relating to the supply of nicotine products to minors).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in the immediate termination of your access to our services.

Section 4 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Payment card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or any product purchased through the Service without our express written permission.

Section 5 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site.

Section 6 — Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 7 — Products and Services

Certain products may be available exclusively online and may have limited stock. These products are subject to return or exchange only in accordance with our Return & Refund Policy.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products we offer. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

Section 8 — Accuracy of Billing and Account Information

We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same customer account, the same payment card, and/or the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to update your account information promptly so that we can complete your transactions and contact you as needed.

For more details, please review our Return & Refund Policy.

Section 9 — Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for the content or accuracy of any third-party materials and we are not liable for any harm or damages related to the purchase or use of goods, services, or content from any third-party website. Please review carefully the third party's policies and practices before engaging in any transaction.

Section 10 — User Comments, Feedback and Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to maintain comments in confidence, pay compensation for them, or respond to them.

You agree that your comments will not violate any third-party rights and will not contain unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy.

Section 11 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information on the site is inaccurate, including after you have submitted your order.

Section 13 — Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any UK or international regulations, rules, or laws
• To purchase products on behalf of any person under 18
• To resell our products to any person under 18
• To infringe upon the intellectual property rights of others
• To harass, abuse, harm, defame, or discriminate against any person on any grounds
• To submit false or misleading information (including false age information)
• To upload viruses or any other malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

Section 14 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered through it are provided "as is" and "as available", except as expressly stated by us or required by law.

Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights as a consumer under the Consumer Rights Act 2015; or (d) any other liability that cannot lawfully be excluded under English law.

Subject to the above, in no event shall Scarlett Vapes Limited, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any indirect, incidental, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any product procured through the Service.

Section 15 — Indemnification

You agree to indemnify, defend, and hold harmless Scarlett Vapes Limited and its directors, officers, employees, agents, contractors, licensors, and suppliers from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 16 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect.

Section 17 — Termination

The obligations and liabilities of the parties incurred prior to termination shall survive termination of this agreement. These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our site. If we believe in our sole judgment that you have failed to comply with any part of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

Section 18 — Entire Agreement

These Terms of Service, together with any policies posted on this site, constitute the entire agreement between you and Scarlett Vapes Limited regarding your use of the Service, and supersede any prior agreements between you and us.

Section 19 — Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

Section 20 — Changes to Terms of Service

You can review the most current version of the Terms of Service on this page at any time. We reserve the right, at our sole discretion, to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following any changes constitutes acceptance of those changes.

Section 21 — Contact Information

Questions about these Terms of Service should be sent to us at info@scarlettvapes.co.uk.

Scarlett Vapes Limited
75 Beckenham Road
Beckenham
BR3 4PT
United Kingdom
Email: info@scarlettvapes.co.uk
Phone: +44 20 8616 9699